Swyddi ar lein
Traffic Officer
£37,929 - £40,529 a year | Permanent
- Reference:
- 25-30404
- Job title:
- Traffic Officer
- Directorate:
- North and Mid Wales Trunk Road Agent
- Service:
- Network Management Unit
- Closing date:
- 09/04/2026 10:00
- Job type/Hours:
- Permanent | 42 Hour
- Salary:
- £37,929 - £40,529 a year
- Pay Scale:
- S2
- Location(s):
- See Job Advertisement
Details
Job Advertisement
TRAFFIC OFFICERS
Grade S2 + Contractual Overtime (£37,929.64 to £40,529.88)
(42hrs per week annualised (Pro Rata) 12hrs shifts, 4-on-4-off, 365 days a year).
Location: Llandygai, Conwy, Halkyn & Wrexham (Llay)
The Welsh Government Traffic Officer Service represents the public face of the Welsh Government on the highway. Patrolling the A55/A494/A550/A483 Trunk Road Network in North Wales you will respond to incidents, making the area safe with the power to stop and
divert traffic, close lanes, remove vehicles and place signs - ultimately playing an essential role in the safety of our roads. You will promote and build good working relationships with all key stakeholders to ensure that the common goal of reducing incident related congestion is achieved. In addition to this, you will also assist in identifying where the road infrastructure, including carriageway surface and signage might be enhanced or repaired to improve the safety of road users whilst forwarding such intelligence promptly and accurately to the relevant person(s).
Experience of working in a customer-facing environment is desirable. It is recognised that candidates’ abilities may not be fully developed in relation to all of the requirements set out in the job description and person specification for this role, this will be taken into account as part of the selection process. All successful candidates will be expected to undertake full training which will be provided prior to taking up the post. You will be required to work 12hr shift patterns (including weekends and Bank Holidays) and be available to work reasonable overtime when required.
The Post is subject to a probation period and holders must live within 45minutes of their operational base.
A compulsory 6-week accredited training programme will be required and continued employment within the service will be dependent on successful completion of the training and probationary period.
For these posts, the ability to communicate in both Welsh and English is desirable.
Your employment is due to commence on 7th September 2026, subject to the satisfactory completion of pre-employment medical, CRB checks and satisfactory references.
Application forms and further details are available through Gwynedd Council website www.gwynedd.llyw.cymru or by telephoning 01286679076.
If you have any specific queries relating to the post, please contact: 0300 123 1213 or by e-mail swyddivacancies@nmwtra.org.uk
Closing Date: 10.00 am, 09/04/26.
Candidates selected for the Assessment Centre will be notified in May. We will be contacting you by email. Ensure that you check your emails regularly
Person Specification
PERSONAL ATTRIBUTES
ESSENTIAL
Flexibility in working shift patterns and ability to be able to work reasonable overtime when required
Applicants must live within 45minutesof their operational base.
QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
Experience in an operational / customer focused role
Current valid driving licence
RELEVANT EXPERIENCE
ESSENTIAL
Work experience:
Experience of working with others in a public facing customer service environment
Communication:
Clearly communicates needs and instructions;
Speaks with authority and confidence;
Deals with issues directly; changes style of communication to meet the needs of the audience
Resilience:
Reliability in a situation, remaining calm and thinking clearly;
Responds to changing circumstances logically;
Remains focused and in control of a situation;
Managing conflict situations;
Dealing with hostility and provocation in a calm and restrained manner;
Managing pressure and tension in tricky situations
Planning & Organisation:
Decides priorities and organises workload;
Achieves demanding deadlines through careful planning;
Does not lose sight of goals;
Is punctual and reliable
Team Work:
Actively supports and assists the team to reach their objectives;
Co-operates with and supports others;
Contributes to team objectives
Self-Motivation:
Displays initiative, taking on tasks without having to be asked;
Self-motivated, showing enthusiasm and dedication to their role;
Improves own professional knowledge and keeps it up-to-date
Diversity:
Is polite, tolerant and patient with people inside and outside the organisation, treating them with respect and dignity;
Uses language in an appropriate way and is sensitive to the way it may affect people;
Understands what offends others and adapts own actions accordingly
Respects and maintains confidentiality, wherever appropriate
Health & Safety:
Recognises the benefits of a safe working environment;
Makes health and safety a main concern;
Ensures safety of self;
Ensures the protection of co-workers
Information Technology:
Must show experience of working with a range of IT applications e.e Microsoft Word/Excel/Outlook
LANGUAGE REQUIREMENTS
DESIRABLE
Listening and Speaking
Able to deal with all aspects of the job verbally in a confident manner in both English and Welsh.
Reading and Understanding
Able to use and interpret correctly any information in both English and Welsh from a wide variety of sources in order to deal with all aspects of the post.
Writing
Able to present written information in both English and Welsh with complete confidence using the most appropriate language and style to meet the needs of the reader.
The attributes expected of the postholder should be noted. These should be used as assessment criteria for all candidates.
Job Description
Primary Job Role
To provide the public face of the Welsh Government in relation to patrolling and responding to incident management on the trunk road network in North & Mid Wales.
To reduce incident related congestion by responding to, and managing incidents, hazards and collisions on the network.
To provide an effective and professional support role to the Police and other agencies.
To represent the Welsh Government by projecting a positive and professional image that reinforces Welsh Governments objectives and values.
To promote and build good working relationships with all key stakeholders to ensure that the common goals of reducing incident related congestion is achieved.
Identify where the road infrastructure, including surface and signage, might be enhanced or repaired, where necessary, to improve the safety of road users, and forward such intelligence promptly and accurately to the relevant person(s).
To promote road safety through provision of information and advice, where appropriate, to road-users towards enhancing their road safety.
Secondary Job Role
Undertake network safety patrols and inspections.
Identify and undertake routine maintenance where required.
Patrolling, monitoring and reporting on network traffic and weather conditions.
Making safe, defects in the highway infrastructure where possible.
Standards of Performance
Satisfactory level of achievement of agreed deadlines and milestone objectives.
Achieving and maintaining the highest standards of development of Trunk Road Agent Management provision
Undertake any necessary training in relation to Continual Professional Development.
Ensure that Health and Safety at Work Policies are strictly adhered to
Ensure good relationships through standards of customer care
Develop and maintain good working relationships and productivity in line with organisational and personal objectives
Undertake personal Health and Safety responsibility at all times.
Ensure that the people of Gwynedd are at the heart of everything we do.
Responsibility for functions .e.g. staff, budgets, equipment
Vehicle, airwave radio, body worn video camera, phone and tablet.
.
Main Duties .
To undertake high visibility patrols in order to provide the initial response and arrange specialist advice at the scene of road related incidents, hazards and collisions.
To attend incidents and work safely, in accordance with training and company policy, to facilitate the early clear up of the incident or removal of the hazard through the implementation of emergency traffic management.
To report and record all actions taken, and instructions given, with the Control Centre.
To liaise with the Control Centre to request additional resources as necessary.
To conduct yourself in the workplace in a way, which does not endanger the health and safety of yourself or others, carrying out work practices in line with operational and legal requirements.
To identify and manage operational risk through standard and dynamic risk assessments.
To implement Emergency Traffic Management in line with policy, procedure and method statements.
To provide written, electronic and verbal communication in the form of reports and records as required.
To undertake and record vehicle checks and complete drivers hours books correctly and in accordance with company procedures.
To have responsibility and awareness of issues, which may affect the safe operation of the network and to report such issues as they are observed.
To check and record that the traffic management signs, equipment and materials carried by the Traffic Officer vehicle are correct at the start of every shift and take action to remedy any defect in accordance with policy and procedure.
To act at all times in a professional manner ensuring a consistently high quality approach in dealing with the public, Police and other Agencies.
To undertake network safety patrols/inspections and record information using data capture devices.
To identify and record maintenance activity requirements where possible
Gather and provide intelligence for analysis by the organisation and other agencies
Attending legal proceedings to give evidence as a witness where required.
It is the responsibility of every employee with NMWTRA to comply with the Health and Safety, Environmental and Quality Polices as defined within the NMWTRA Business Management System.
Any other duties required in the management of the trunk road network, which are commensurate with the grading of the post.
Responsibility for self-development.
Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
Operate within the Council’s policies in relation to equal opportunities and equality.
Responsible for managing information in accordance with the Council’s information management guidelines.Ensure that personal information is treated in accordance with Data Protection legislation.
Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
Responsibility to report any worry or suspicion that a child or vulnerable adult is being abused.
Special Circumstances . e.g. the need to work unsociable hours, special working arrangements etc.
Working hours:
Requirement to work shift patterns equating to 42hrs per week annualised (Pro Rata), 12hrs shifts, 4-on 4-off, 365 days a year (07:00hrs to 19:00hrs) to meet operational demands;
Requirement for occasional flexibility in shift patterns to meet operational demands;
Requirement to work occasional overtime and occasionally at night time;
Requirement to work Bank Holidays and Weekends as shift patterns dictate;
Requirement to work from other operational base locations to meet operational demands.
Only an outline of duties are indicated above, in order to give an idea of the level of responsibility entailed.
This job description is not exhaustive in detail, and job duties may change from time to time without changing its fundamental nature and level of responsibility.
