Purpose of the post
•Ensure that the people of Gwynedd are at the heart of everything we do.
•Provide support to the Welfare and Income Officers in every aspect of the Welfare and Income Unit's work. Take ownership of cases and undertake financial assessments, raise invoices and monitor cases.
 
Responsibility for functions
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Main duties
•Take personal responsibility for self-development and intelligence on the acts and charging policies for services, and benefits.
•Accept application forms for Residential and Non-residential financial assessments. Check and collect information on income and capital by contacting the Service User, DWP, Banks, Pension Funds, etc.
•Complete Residential and Non-residential financial assessments in line with Welsh Government guidelines and the Council policies.
•Input information to the service's financial systems and computer systems. Keep spreadsheets and other financial records of assessments and payments in line with the requirements of the Department and the Council's Financial Rules.
•Ensure that accurate invoices are sent out promptly for each residential, non-residential or other service when needed.
•Arrange payments through bank orders or raising invoices.
•Carry out financial assessments again on every service user annually. (Or more frequently if necessary).
•Monitor and change financial assessments and invoices in line with the demand. E.e. To include property following 12 weeks or to include an additional benefit in the assessment following an application for a successful benefit.
•Arrange to evaluate property and register debt against property in cases of delayed payments.
•Monitor payments regularly, identify debts and pursue payments.
•Attend operational meetings as required.
•Deal with enquiries from the public/service users/Support Workers over the telephone and face to face.
•Respond to enquiries / correspondence, orally and in writing.
•Answer the Income and Welfare Unit's telephone calls, deal with enquiries and take messages on behalf of others.
•Provide administrative support in the office for the Welfare and Income Officers.
•Be proficient and use the CEDAR invoice raising system.
•Be proficient with using the WCCIS/Mosaic systems
Other Responsibilities :
•Responsibility for self-development.
•Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
•Operate within the Council’s policies in relation to equal opportunities and equality.
•Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
•Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
•Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
•Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
 
Special circumstances
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