Purpose of the Post.
 • Ensure that the people of Gwynedd are at the heart of everything we do.
• Helping individuals who receive support to live their lives in their own homes as they wish.
• Support and encourage service users to be as independent as possible by following the individual's personal plan.
• This is done by supporting and assisting the individual, their families and carers with tasks that they are unable to cope with or find difficult to do on their own. 
Responsibility for functions. e.g. staff, budgets, equipment
 • Notify your Line Manager or on-call officer as soon as possible of a shortage in services (water, electricity, gas etc).
• Respect and ensure the proper use of individuals' property and equipment.
• Make appropriate use of specialized equipment that helps the individual live their life according to their personal wishes and objectives. This will include reporting deficiencies and following specialist practice and training protocols as required. 
Main Duties
 • Excel in building relationships with people to understand what would make a difference to them in their lives and empower the individual's voice at every opportunity.
• To provide support and carry out specific tasks in accordance with the individual's Care Plan e.g. personal care.
• To be sensitive to the need and respect the rights, beliefs and preferences of the individual on all occasions.
• Follow an ethos that emphasises the importance of working with individuals, focusing on following the principles of enabling and promoting their independence.
• Carry out a detailed assessment on arrival of each call, considering the health, mental and physical well-being of individuals, responding promptly and appropriately to the situation. Be able to identify changes in health and wellbeing based on the differences in short periods of time within the same day at times, or longer periods at other times.
• Expect to be able to collaborate with others to help them, identifying any barriers to achieving their outcomes, and using this knowledge to discuss with the wider team, implement change, and learn from experience.
• To be involved in the process of planning, preparing, implementing and reviewing the individual’s care plan.
• Contribute to, and follow in detail, unique personal care plans that are created in partnership with the individual, identifying opportunities to adapt and improve the care plan as needed. In suitable circumstances, can act on the adjustment immediately by updating the Community Care Co-ordinator, or in other circumstances suggest carrying out a review of the situation in conjunction with the relevant professions.
• In accordance with the care plan, use specialist equipment, if necessary, by following the removal and treatment plan, ensuring the best care for the individual. Responsibility for reporting back immediately for any problem, shortcomings and obstacles.
• Able to undertake simple health tasks, such as administering eye and ear drops, and changing catheter and stoma bags, reporting to the Community Healthcare Team if there is any concern or further guidance is needed.
• Being able to deal with the variety of issues that may arise through the nature of the job, acting as part of a team that can problem-solve among each other.
• Be able to take responsibility to call for medical advice by dialling 999 or an out of hours doctor in an emergency.
• Respond appropriately and promptly to situations of crisis that may arise by making use of any relevant guidelines.
• To communicate effectively with the service users, families, staff and other agencies while always respecting confidentiality.
• To undertake cleaning and laundry duties.
• Carry out correct administrative work relevant to the role e.g. recording and documenting information in the service user's files daily.
• To behave professionally on all occasions as well as comply with the appropriate dress code.
• To attend meetings in accordance with the request of a Line Manager.
• To act, if applicable, as a key worker for a specified number of service users and to attend those users' review and case conferences, contributing written and oral reports.
• Be prepared to assist new staff in their development using their knowledge, skills and experience to support them effectively.
TRAINING AND SUPERVISION
• Responsibility for attending mandatory training, and any other relevant training identified by the service.
• Responsibility for completing a QCF Level 2 qualification.
• Responsibility for self-development and continuing professional development.
• Have a mindset that is open to continuous learning and a desire to develop professionally within the health and care sector. 
• Attend and contribute towards constructive activities such as supervision, and team meetings that support the mindset of improving and developing the service and wellbeing of staff.
• Responsibility for registering with the Social Care Wales, taking ownership of ensuring that the required number of training hours are successfully completed annually, and ensuring that you behave in a manner that is principled in accordance with the professional code of practice for social care.
WORK LOCATION
• The post holder is expected to work across the Penrhos Extra Care Housing facility.
• There is an expectation to work across other service sites as the need arises, e.g., Hafod y Gest, Awel y Coleg, or Gwynedd Council residential homes.
SAFEGUARDING
• A responsibility to report concern or suspicion that a child or vulnerable adult is being abused.
• Ensure that the individuals and the building are safe and secure at night, reporting any problems or concerns directly to the Line Manager.
POLICIES
• Responsibility for information management and confidentiality in accordance with the Council's information management standards and guidelines. It should be ensured that personal information is handled in compliance with Data Protection legislation. 
• Ensure compliance with Health and Safety at work rules in accordance with the responsibilities set out in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
• To act within the Council's policies in relation to equal opportunities and equality.
• Fully comply with the Service's policies and guidelines.
• Depending on the location of the work, it is expected that the worker fully complies with Gwynedd Council's Medication Policy.
OTHER 
• A commitment to reduce the Council's carbon emissions in line with the Carbon Management Plan and to encourage others to take positive action towards reducing the Council's carbon footprint. 
• Undertake any other corresponding and reasonable duty that matches the level of pay and level of responsibility of the job, including duties that your Line Manager may delegate to you. 
Special Circumstances. e.g. the need to work unsociable hours, special working arrangements etc.
 • Occasionally there will be an expectation to work one day shift at the request of your line manager.
• Required to work unsocial hours over seven days on a rota basis. This can include bank holidays and weekends as needed. 
• It will be necessary to go through the Disclosure Service processes.