Purpose of the Post
The Arfon Community Hub Café Assistant will play a key role in ensuring that the café runs smoothly within Arfon Leisure Centre.
An important aspect of the job is to assist in the development of the hub and café, make the best use of the facilities available and assist in identifying new opportunities by assisting with effective marketing, networking and innovative solutions.
An important aspect of the job is to help identify opportunities to develop skills/job opportunities for individuals with a learning disability and to give a positive experience of working in a kitchen.
You will be part of a team that recognises the strengths of the individuals receiving support and develop them for the world of paid or voluntary work.
By working closely with the Learning Disability Team and other statutory, voluntary and commercial sector staff and organisations, ensure that the Hub and Café are vibrant facilities, operating for the benefit of local residents and organisations.
To support, develop and implement individual and community day service programmes for service users at the Community Hub Café at Arfon Leisure Centre.
Ensuring that the people of Gwynedd are central to everything we do.
 
Responsibility for functions . e.g. staff, budgets, equipment
Equipment - Respect and use any equipment at Cegin Hwb appropriately. Inform the manager and/or the person responsible for the equipment of any shortage in services (water, electricity, gas etc) as soon as possible.
 
Main Duties
Teamwork
Assist with the preparation and running of the café on a daily basis.
To support individuals with a learning disability to participate in the daily work in the café - to be part of the team, receive broad experiences in order to develop skills in a workplace.
Willingness to attend training as appropriate.
Prepare food and drink served in the café.
Making cakes to sell in the café.
Clearing tables and washing dishes to ensure the café is running effectively.
Self-management – setting an example for others by being proactive, honest and consistent and by taking responsibility for what you do. Ensuring compliance with professional standards.
Be a positive and proactive member of the Hwb Cymunedol Arfon team.
Attend and participate in team meetings, work in accordance with the policies and procedures as agreed by the whole team or in accordance with management's instructions
Participate in the planning, decision making and discussions of the team and in consultation with the individuals attending the Hub.
Working in line with the team culture and providing support and encouragement to all team members.
Develop positive and professional relationships with all team members.
Ensure high levels of cleanliness and hygiene at all times.
Ensure that you provide a warm and welcoming environment and that the customer service you provide is efficient and excellent.
Maintain excellent levels of communication with all staff/volunteers and with Leisure Centre staff.
Working in line with the team culture – person-centred (PCP), active support and PBS (postive behaviour support) in the service. (For more information click here: Active support <https://www.bild.org.uk/wp-content/uploads/2020/06/What-is-Active-Support.pdf>) and Positive Behaviour Support (For more information click here: Positive Behaviour Support <https://www.youtube.com/watch?v=epjud2Of610>),
Training and Personal Development
Actively participate in your supervision and evaluation sessions with the Community Hub Manager and look for the Learning and Development programmes within the Council that are necessary for your professional development to help ensure that the service you provide meets the needs of service users.
Identify your own training needs in partnership with the Community Hub Manager and ask for help (if required) to get the training you have identified.
Attend any training that has been identified.
Safeguarding
Be aware of the vulnerability of the people you work with and be aware of the potential for abuse.
Use local and national policies to identify, record, report and participate in safeguarding protocols and ensure that all staff and volunteers are aware of the procedures to follow.
Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Handling Money
Handling cash and reconciling the till on a daily basis
Taking part in training for staff/volunteers on tillage operations, and implementing till updates and pricing
Assist the Community Hub Manager in providing accurate reports on expenditure and income.
Stock Management, Cleaning and Equipment
Assist in ordering and storing food, beverages and cleaning products and assist with any stock changes or additional requirements
Assist with the quarterly stock account
Assist in ensuring adequate stock levels of disposable materials
Assist with rota duties cleaning the café, thoroughly cleaning the café area and completing daily health and safety records.
Notify the manager of Hwb Cymunedol Arfon and/or the person responsible for the equipment of any shortage in services (water, electricity, gas etc) as soon as possible.
Communications, Marketing and Networking
Assist other team members in ensuring that the café runs smoothly during events including catering, serving and opening late in the evening or at the weekend
Assist in the creation and management of an annual schedule of events and activities to be held in the café.
To assist the Community Hub Manager in creating strong relationships with stakeholders in the local area and organisations in the local community including schools.
Communicate in the way that best suits the audience and the situation
Equality
To encourage awareness of the rights and responsibilities of the individual as a citizen using the service and in the wider community by promoting the ethos of Active Support and Positive Behaviour Support.
To act within the Council's policies and procedures in relation to equal opportunities and equality.
People who use the service
Ensure that the dignity and independence of the individuals we support is respected through good support practices. Be sensitive to the need to respect the rights of the individual at all times.
Work on a one-to-one or group level with service users to achieve the objectives set out in their Person-centred Care Plans, and be prepared to attend review meetings and case conferences, contributing written and oral reports.
Be proactive to ensure that people have access to the most suitable activities and programmes through the Community Hub and café.
Provide a stimulating environment in which skills can be maintained and developed
Be actively involved in the Community Hub Team to support people to use community facilities, promote a range of social activities and support people with their health needs by making an informed choice.
If needed, assist with personal care with dignity and respect.
To support people with their intellectual and social development in accordance with the abilities and needs of each individual.
Person-centred Planning
Supporting people to think, plan and achieve objectives and develop their roles in their plans (Person-centred Plan)
Be involved in the ongoing process of planning, implementing, monitoring and reviewing the support given to individuals in line with the subsequent ethos of the service.
Have a Person-Centred attitude towards the work in order to put the people you support at the centre of every decision and activity.
Health and Safety
Ensure the overall wellbeing and safety of all service users by continuously assessing any risks.
Maintain high standards of health, safety and hygiene and ensure a clean and safe environment for all.
Ensure compliance with Food Hygiene and Food Safety rules and regulations.
Ensure compliance with Health and Safety in the workplace rules
Other Responsibilities
Be responsible for self-development.
To operate within the Council's policies and procedures in relation to equal opportunities, equality and sustainability.
Maintain confidentiality on all aspects of the operation of the service. Manage information in accordance with the Council's information management standards and guidelines. Ensure that personal information is handled in a manner that complies with Data Protection legislation.
A commitment to reduce the Council's carbon emissions in line with the Carbon Management Plan and to encourage others to work positively towards reducing the Council's carbon footprint.
Undertake any other reasonable duty corresponding to the level of pay and the level of responsibility of the job.
Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
 
Special Circumstances e.g. the need to work unsocial hours, special working arrangements etc
The need to work unsocial hours and weekends in line with the café's opening times.