Purpose of the Post.
 • Responsible for providing, protecting, administering, operating, expanding and maintaining the Council's central Information Technology systems.
• Maintain IT systems to Ensure business continuity
• Collaborate with cross-functional teams to ensure systems security and data privacy, following government guidance, and accountable for ensuring that all data connections are secure and operating to envisaged levels, comply with relevant standards and proprietary solutions and improvements where necessary.
• Evaluating new technologies and making recommendations for system improvements, and offering innovative solutions that benefit Gwynedd Council's services, and architecting and supporting those
• Responsible for monitoring applications, databases and critical systems.
• Provide the necessary skills and develop, implement, maintain and support software solutions that meet business objectives.
• Reporting on the performance of central systems and gathering data and information to plan future IT provision.
• Providing advice and guidance during project planning phases
• To ensure that the digital domain is supported in accordance with policies and procedures adopted by the Council and/or the Information Technology Service
• For projects ensure that all achievable elements are delivered on time and within budget, adhere to safety standards in accordance with the details and comply with Gwynedd Council policies.
• When working as part of a team, identify where ICT can be used to create efficiency opportunities and savings and improved Customer Care.
• Be responsible for ensuring the continued operation of the Council's corporate ICT systems
• Ensuring that the people of Gwynedd are central to everything we do
Responsibility for Resources .e.g. staff, finances, equipment
 Staff:
• To provide guidance and support to others in the service in their specialist area
• Can be a technical lead in the Council's technical projects
• Be a technical resource to others in the department or Council.
• Work monitoring
Finance:
• Be aware of budgetary structures and project/contract constraints of support.
• Exploring small / medium enterprises 
Data/Tools/Software
• Have input into the technical aspects of projects that have an impact on the whole of the Council and have a direct impact on the public (and decision-making around it).
• Provide support for applications that are essential to the Council's day-to-day work and also to applications used by the public. This includes analyzing problems, solving them, and avoiding them.
• Responsible for ensuring data accuracy which is essential to the Council.
• Liaise with external parties to resolve issues
• Ensure that all relevant documents are updated when changes are made to all elements related to the applications
Principal Duties. . . .
 Decision-making, organisation and innovation:
• Provide technical support and guidance to the IT Helpdesk as required, support users, including responsibility for providing second and third line support and maintenance of all the Council's Microsoft 365 environment, including but not limited to: 
      • ALL aspects of the corporate email system including the filtering systems
      • MS Teams 
      • Sharepoint online environment
      • Purview (security and compliance)
      • All Council staff digital accounts and guest accounts that have been created on the environment
      • Secure authentication applications and methods (entra applications)
• Provide support for Microsoft SQL HA clustered environment and their databases >200, including the installation of new and migration of existing
• Provide technical support to 3rd party systems and any related applications/system
• Ensure that all systems under their control are kept up to date for their protection, in line with the Council's patching policy and timetable
• Be proactive and promptly announce new systems/resources to ensure value for money with investments the Council has made in technology
• Responsibility for self-development
• Maintain high quality documentation for each area of responsibility as required
• Ensure compliance with Health and Safety at work rules in accordance with the responsibilities set out in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
• To act within the Council's policies in relation to equal opportunities and equality.
• Responsibility for managing information in accordance with the Council's information management standards and guidelines. Ensure that personal information is treated in compliance with Data Protection legislation
• A commitment to reduce the Council's carbon emissions in line with the Carbon Management Plan and to encourage others to take positive action towards reducing the Council's carbon footprint.
• Undertake any other corresponding and reasonable duty that is consistent with the salary level and level of responsibility of the job.
• Responsibility to report concern or suspicion that a child or vulnerable adult is being abused
Decision-making, organisation and innovation:
• Provide technical assistance to others.
• Regularly educate junior members of staff and provide them with guidance.
• Provide input to new ideas/efficiency savings about how ICT can create efficiency improvements, improve customer care or create new opportunities within its own function and within the projects it is currently working on.
• Responsible for decision making to ensure that elements of projects are completed on time, within budget and to expected standards
• Managing his/her own highly complex and technical workload in order to meet targets.
• Input into the decision-making process in terms of supplier and product selection
• Be able to strike a balance between the requirements of delivering project work and support work at large pressures and ad hoc to ensure that they remain available to the Council's ICT systems.
• Contribute towards ensuring that performance targets and measures of improvement are met or exceeded.
• Input into the business planning process.
Communicate:
• Excellent communication skills to communicate with users across the Council up to senior management
• Clearly document user requirements by engaging with users in meetings and workshops.
• Developing conceptual and technical specifications
• Prepare to deliver training to the users.
• Representing the ICT department at meetings across the Council and externally from time to time.
Other:
• Able to solve problems in a number of areas of expertise
• He can be a consultant to the business to improve applications and develop new ones.
• Work on multiple tasks at the same time
• Responsible for identifying risks in line with the ICT risk management framework and ensuring that responsibility is taken for them
General: 
• Responsibility for self-development.
• Ensure compliance with Health and Safety at work rules in accordance with the responsibilities set out in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
• To act within the Council's policies in relation to equal opportunities and equality.
• Responsibility for managing information in accordance with the Council's information management standards and guidelines. Ensure that personal information is treated in compliance with Data Protection legislation
• A commitment to reduce the Council's carbon emissions in line with the Carbon Management Plan and to encourage others to take positive action towards reducing the Council's carbon footprint.
• Undertake any other corresponding and reasonable duty that is consistent with the salary level and level of responsibility of the job.
• Responsibility to report concern or suspicion that a child or vulnerable adult is being abused
Special Circumstances e.g. need to work unsocial hours, special work arrangements, etc.
 As the Council's computer function operates on a 24/7 basis, non-social and weekend working hours will be required from time to time which will qualify for payment in accordance with the Council's Terms and Conditions of Employment. Emergency calls will be the subject of specific discussion.