Purpose of the Post.
Ensure that the people of Gwynedd are at the heart of everything we do.
Receive workplace experiences and support to complete a higher qualification and develop into a leader and expert in the field.
The Gwynedd Benefits and Tax Service processes applications for financial support such as Housing Benefit, Council Tax Reduction and education support, as well as efficiently collecting taxes to help citizens cover their essential costs.
Responsibility for functions. e.g. staff, budgets, equipment
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Main Duties
The main purpose of the Benefits Service is to process applications for Housing Benefit, Council Tax Reduction Scheme, Education Benefits (Free Lunch and Pupil Development Grant), Discretionary Housing Payments.
The trainee will support the administration of a range of tax and benefit services, the processing of grants and bills, the running of reports on specialist systems, and the response to queries, correspondence and appeals.
The main duties of the role will be to:
Work with specialist systems such as MRI and Opentext, and assist with testing and software upgrades.
Support internal and external audits, including the preparation of relevant responses and documents.
Dealing directly with the public on Benefits, Council Tax and Non-Domestic Tax matters, including discussing sensitive issues.
Attend benefit appeals and assist with the preparation of court documents and cases involving fraud or tax arrears.
Shadow Local Tax Inspectors and engage with a wide range of external agencies.
Contribute to the service's projects, collect data, respond to Freedom of Information requests and promote services such as online self-service.
Apply the relevant law to the situations of Gwynedd residents and gain experience of other units in the Department of Finance.
Follow the Council's policies on health and safety, equality, data protection and carbon reduction.
Responsibility for self-development.
Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
Operate within the Council’s policies in relation to equal opportunities and equality.
Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Special Circumstances. e.g. the need to work unsociable hours, special working arrangements etc.
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