Purpose of the Post.
Ensure that the people of Gwynedd are at the heart of everything we do.
Receive experience and support in the workplace to complete an apprenticeship and gain qualifications in the field.
The purpose of the post is to collect local taxes on the front line, support statutory letting and billing processes, assist with arrears recovery, process benefit claims and maintain revenue systems, all alongside completing a Level 3 Business Administration apprenticeship.
Responsibility for functions. e.g. staff, budgets, equipment
None, except for normal office equipment, e.g. computer.
Main Duties
The main purpose of the service is to collect local taxes efficiently and sensitively, process a range of benefits accurately and promptly, provide social assistance to citizens, and collaborate with external agencies to prevent fraud and recover overpayments.
The Tax and Benefits Apprentice role is an opportunity for an organised individual to learn and develop administrative and financial skills while working on the frontline to support the administration and collection of local taxes and benefits for the residents of Gwynedd.
The main duties of the role will be to:
Receive training to Front Line Tax Officer level and develop knowledge of local taxes.
Work on a frontline service to administer and collect Council Tax and Non-Taxes.
Responding to enquiries from the public by letters, telephone, email and face to face.
Process requests to modify accounts, exemptions, discounts and payment agreements.
Support the arrears recovery procedure and prepare documents for the courts.
Assist in the assessment and verification of Housing Benefit, Council Tax Reduction and education benefit applications.
Supporting the administration of other levies and maintaining revenue and support systems.
Follow the Council's policies on health and safety, equality, data protection and carbon reduction
Responsibility for self-development.
Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
Operate within the Council’s policies in relation to equal opportunities and equality.
Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Special Circumstances. e.g. the need to work unsociable hours, special working arrangements etc.
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