Purpose of Post.
Lead the team(s) the post-holder is responsible for, to effectively and efficiently deliver what matters to the residents of Gwynedd by creating and maintaining an environment of respect and trust while empowering, enabling and inspiring staff.
Ensure that the people of Gwynedd are at the centre of everything we do.
Assist the people of Gwynedd to live life in the way they wish to live it, by working with them during periods of difficulty, to seek care and support. Ensure that adults’ social services, jointly with the Health Board and other partners, assist people to maintain their independence and live full lives, even when someone needs an intensive package of support or specialist accommodation in order to address their needs.
Find solutions to assist people who are likely to require assistance for an extended period, and work with people and their carers to enable them to achieve their personal outcomes in the best way to satisfy their own circumstances.
To assist the service to establish operational principles, giving consideration to relevant Acts (e.g. Health and Safety, Regulation and Inspection of Social Care (Wales) Act, the Well-being of Future Generations Act, Social Services and Well-being Act) and ensure that they adhere to them. Ensure that staff adhere to Care Inspectorate Wales guidance and codes of practice
Look for opportunities to work more effectively across services and jointly with the Health Board and other partners.
Lead and manage all operational matters in terms of providing residential and community services.
Responsibility for Resources.  . e.g. staff, finance, equipment
Staff - Responsibility for the direct management of around 10-12 staff but with wider general responsibility for around 400 staff, residential homes, community centres and adult day centres within the area.
Equipment - Senior responsibility for safety and appropriate use of all buildings, vehicles, equipment and service provision within the specific area, for which the day-to-day responsibilities have been delegated to Residential Managers.
Finance - Responsibility for the service's budget revenues and budgets attached to corporate or cross-departmental projects and for any capital funding / suitable revenue that are earmarked for the Team. 
Main Duties .
LEADING
To be accountable for the Service and the most effective and efficient use of available resources.
To lead Service staff by encouraging and motivating them to take ownership of Ffordd Gwynedd principles and to be accountable for ensuring that this happens.
Ensure an environment within the team that promotes and encourages the well-being of staff.
To assist the team to establish operational principles, giving consideration to relevant Acts (e.g. Health and Safety, the Well-being of Future Generations Act, Social Services and Well-being Act) and ensure that they adhere to them.
Awareness of how the team's systems work and provide facilitation to challenge these when required.
To ensure that the team contributes to the aims of the services or other organisations that try to deliver what matters to the people of Gwynedd.
Promote the need to identify and act on future threats and opportunities including preventative measures.
To ensure an awareness of the legal and political climate that affects the service, ensuring that team members are aware of the necessary elements
To be alert to good practice within the service field and ensure that the team considers the appropriateness of this good practice for them.
To lead change within the service field where there is a need to do so.
Deal with concerns raised by Elected Members regarding the Service.
ENABLING AND EMPOWERING
To recruit and develop individuals and teams to ensure they have the necessary skills to deliver the roles required now and in the future.
Enable the team to establish what matters to the people of Gwynedd and by doing so establish the purpose of the team and ensure this is up-to-date.
To ensure that decisions are evidence-based.
Help the team to review and challenge its performance.
To create and support an environment that enables each team member to contribute to and make decisions in order to provide the best possible services.
To ensure an environment of trust and accountability within the team, ensuring appropriate communication with and within the team.
DELIVERING
Enable the team to consider what measures indicate performance against the purpose and take ownership of these measures.
Encourage the team to be innovative, enterprising and to learn from experience to improve performance.
To motivate and/or mentor the team to identify and act in a timely manner to remove barriers that prevent the ability to deliver what matters to the people of Gwynedd.
To resolve any barriers that the team cannot solve.
To ensure that complaints receive appropriate attention and the team considers any lessons that arise in order to improve the service.
To work in a pro-active manner; be open to a different way of thinking; energetic and committed with personal integrity in order to achieve the functions below whilst ensuring that Department staff are developed to demonstrate the same characteristics.
SELF-REFLECTION - on personal achievement of what is in the job description.
SPECIFIC AREAS OF THE POST
Lead the team in a way that assists people to live life as they wish to live it, in accordance with the principles and leadership characteristics of Ffordd Gwynedd.
Operational responsibility for the Residential and Domiciliary Care Service's practice, ensuring first-class professional standards and a service that places the individual at the centre of everything.
Maintain a constructive and effective working relationship with the relevant officers from the Health Board, taking advantage of opportunities to collaborate and integrate in the interests of the people of Gwynedd.
Establish effective arrangements within relevant legislation, in order to safeguard and protect people, and respond appropriately and promptly when cases of abuse or neglect arise.
Lead the development of strategies to respond in major emergencies that could have a negative impact on people’s usual care and support, jointly with key partners.
Empower teams and support them through periods of change, ensuring that they are a core part of the necessary work to transform services.
Identify the needs of people who have severe and long-term care needs, as a basis for a strategic commissioning plan / category plans, and encourage practitioners to share their ideas about services and support that we should be considering developing within our communities.
Engage and communicate effectively with stakeholders in accordance with best practice, with support from corporate specialists and the guidance of the Business and Quality Management Service.
Contribute towards creating a model of co-producing solutions with people and communities, and work to create a culture where the Council and other agencies do not provide a service unless every opportunity to satisfy needs within personal and community networks have been considered.
Contribute towards strategies that will support the vision of only depending on intensive care packages and specialist accommodation (across all client groups) when all other options have been considered.
Support and realise specific cross-departmental strategies.
Develop and update policies in the fields that the team leads on and contribute to cross-departmental or multi-agency policies, as and when necessary.
Represent the Council on sub-regional, regional and national groups, when doing so would offer opportunities to work more effectively and would improve the experiences of the people of Gwynedd.
Manage the Teams’ budgets effectively and contribute to the entire Department’s financial strategies and health.
Ensure that the team complies with the principle of the proactive proposal in the context of people's linguistic needs and satisfy all the requirements of the 'More than Words' strategy.
Lead or manage projects or programmes to transform or improve services, and be willing to offer support in fields outside those of the Service or Department.
Manage the performance of the team, with support from the Business Service to provide managerial information and quality assurance information.
Provide guidance to elected members, report to working groups or committees as and when necessary, and act in accordance with political decisions.
Support the Assistant Head to lead and ensure the success of the Service and be willing to delegate on their behalf, as and when necessary.
OTHER RESPONSIBILITIES
Responsible for self-development.
Ensure compliance with workplace Health and Safety regulations in accordance with the responsibilities noted in the Health and Safety at Work etc. Act 1974 and the Council’s Health and Safety Policy.
Operate within the Council’s equal opportunities and equality policies.
Responsible for managing information in accordance with the Council’s information management standards and guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s carbon footprint.
Undertake any other reasonable duty that corresponds to the salary level and responsibility level of the job.
Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused
Special Circumstances.  . e.g. the need to work unsociable hours, special working arrangements, etc.
Due to the nature of the Service, it is inevitable that the post holder will occasionally be required to attend events or monitor sites and the Team's work at weekends.
Respond to any Emergencies relating to the Service outside normal office hours.