Purpose of the post
•Ensure that the people of Gwynedd are at the centre of everything we do.
•Ensure a positive contribution towards the Council's cash flow by recovering general debts.
Responsibility for functions
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Main duties
•Responsible for monitoring and administrating debts on the accounts of care clients. This consists of working closely with the internal Legal Unit, external Legal Companies and the Care Commissioning and Business Service. It would mean contacting in writing to get the details of estates, monitor probate and check details on the Land Registry to ensure that the details of the accounts are up-to-date and arrangements are in place to receive the income owed.
•Be a part of the general debt recovery procedure by contacting customers by phoning, sending letters and notices before making referrals in accordance with the Council's standard recovery procedure.
•Refer cases of arrears to the Council's recovery agencies such as collection agencies and the internal legal unit and monitor the progress made.
•Inform Council services of the status of their debts where required and seek the approval of services to recover debts.
•Establish and review payment arrangements with customers and monitor such arrangements.
•Raise invoices and credit notes when required.
•Assist to create, update and maintain customer details on the debtors’ system at the request of the services.
Play a full part as the service establishes what matters to the people of Gwynedd.
Play a full part in developing the team's operational principles together with personal responsibility for adhering to them.
Operate flexibly within the Team's operational principles to deliver what matters to the residents of Gwynedd.
Continuously seek opportunities to improve the service and identify issues that prevent the team from delivering effectively and efficiently and take action to resolve these matters.
Ensure that the information required to prove how well we achieve what matters is retained and that the information is used to improve the service. 
Contribute to and take appropriate decisions to deliver what matters to the people of Gwynedd.
Assist other teams to achieve what matters to the people of Gwynedd.
Work in a proactive manner; be open to a different way of thinking; energetic and committed with personal integrity to deliver the above functions.
Be responsible for personal development to be able to fulfil the post.
•Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
•Operate within the Council’s policies in relation to equal opportunities and equality.
•Responsibility for managing information in accordance with the Council’s information management standards and guidelines. Ensure that personal information is handled in accordance with Data Protection legislation.
•Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
•Undertake any other reasonable duty which corresponds with the salary level and responsibility level of the job.
•Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused.
Special circumstances
•Possible that there will be a need to work in the evenings / at weekends from time to time.