Personal attributes
Essential
Ability to work with others to fulfil team duties.
Ability to work at times without instruction or formal supervision.
Ability to work to a consistent standard of accuracy.
Ability to deal with the public and their agents in a polite, correct and professional way; very often under upsetting and sensitive circumstances.
Ability to work under reasonable pressure at times when there is work required to be completed to a tight timetable.
Desirable
Ability to prioritise elements of the everyday work.
Qualifications and relevant training
Essential
GCSE qualifications, or equivalent standard.
Desirable
NVQ qualification, or other similar standard, in relation to customer care and/or administration.
Relevant experience
Essential
Have worked in an office with experience of dealing with the public.
Desirable
Able to work as a member or a small team which at times deliver duties to a tight timetable.
Skills and specialist knowledge
Essential
Ability to use a variety of computer programmes for example word processing, spreadsheets and databases along with enquiring websites.
Desirable
Ability to deal with general administrative systems and belong to an office that provides front line service for the public and their agents.
Language requirements
Listening and Speaking - Intermediate
Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.
Reading and Understanding - Intermediate
Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).
Writing - Intermediate
Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).
