Personal attributes
Essential
Excellent communication skills.
The ability to work and communicate easily with people. Ability to deal with people confidently, calmly and politely.
The ability to listen and hold difficult conversations at times and respond calmly and sensitively.
The ability to build connections and networks with various people and organisations.
The ability to work under pressure, independently and as part of a team.
An organised person who can prioritise work as needed and shows initiative.
Willingness to accept responsibilities.
A commitment to ensure timely access to services in order to improve quality of life and opportunities.
A person who is confident in writing, conversing and presenting information in Welsh and English.
Desirable
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Qualifications and relevant training
Essential
Level 3 or higher qualification in a relevant field.
3 + GCSE A-C (includes Welsh and English)
Experience of working with children, young people and parents.
Desirable
Basic child protection training
Relevant experience
Essential
An understanding of the requirements of the children's service and the need to meet statutory standards of practice.
Ability to work in partnership with children, families and other agencies.
Experience of communicating with individuals and groups at a wide level
Ability to use a computer at work, with a skills infrastructure for developing an ability to use the service's electronic information systems
Experience of giving advice and working with people in situations of need.
Desirable
Experience of assessing the needs of children / families and helping them to prioritise issues that concern them.
Experience of working in a children/families support team or work setting with children.
Experience of working in a context of supporting children and families.
Experience of community engagement to help families discover what is available to support them locally.
Skills and specialist knowledge
Essential
Good and solid communication skills, and the ability to communicate with people, children and young people effectively and confidently, often in circumstances of need, respecting the need for confidentiality.
The ability to form and maintain a good working relationship with children, young people and their families.
The ability to work effectively and creatively, in a multi-agency and multi-disciplinary context.
The ability to form and maintain good working relationships with a wide range of professionals.
Good computer skills and the ability to use basic Microsoft Office programs.
Good networking skills.
Skills to prepare and create clear, concise and effective reports and documents.
Excellent customer care skills.
Good organizational skills.
Use of a car and full current driving licence.
Understanding of Child Protection guidelines.
Desirable
Being able to summarize and record conversations with children and families and note their wishes and what matters to them
Up-to-date information regarding legislation relevant to the field of children, young people and families.
Information about the Families First Program and the mindset behind Team Around the Family.
Understanding of the Social Services and Wellbeing Act 2014.
An understanding of the principles of the Government's Poverty Reduction Programme, specifically Families First
Language requirements
Listening and Speaking - Higher
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher
Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Higher
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).
