Details

Taxation Team Leader

£33,366 - £35,235 a year | Permanent

Reference:: 24-28082
Job title:: Taxation Team Leader
Directorate:: Finance
Service:: Revenue -
Closing date:: 12/03/2025 10:00
Job type/Hours:: Permanent | 37 Hour
Salary:: £33,366 - £35,235 a year
Pay Scale:: S3
Location(s):: Caernarfon

Job Advertisement

*PLEASE NOTE* Cyngor Gwynedd is committed to being an inclusive employer, and to enhancing the diversity of the workforce. Your application form will be assessed anonymously. Your title, name and email address will not be shared with the appointing panel for the purpose of shortlisting. You should carefully consider this when completing the further information section of the application form.

Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.

(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)

For further information about this post please contact Sian Pugh on 01286 679134 / sianpugh@gwynedd.llyw.cymru

Interview date to be confirmed.

Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH

Tel: 01286 679076

E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 10.00 AM, WEDNESDAY, 12/03/2025.

The Council will request a Disclosure from the Disclosure and Barring Service for the successful candidate.

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Taxation Team Leader - Job description.pdf

Person Specification

PERSONAL ATTRIBUTES
ESSENTIAL
Communication skills of the highest quality – oral and written.
Committed and conscientious approach to work.
Able to use and interpret information correctly.
Able to identify needs from the customer's perspective.
Able to encourage collaboration and trust from colleagues.
Able to work as part of a team and support and encourage colleagues.
Possess good interpersonal skills.
The ability to adjust and accept changes.
Pays attention to details and committed to ensuring a service of the highest quality.
Decisive, courteous, diplomatic, respectful and sympathetic.
Flexible.
Able to learn from experience.
Possess multi-tasking, timekeeping and prioritisation skills.
Present a positive image to the customer.
Able to solve problems.
Able to work with internal and external stakeholders.
Possess excellent interaction skills and the ability to form and maintain working relationships.
DBS Check - the Council will be responsible for conducting this check on the successful applicant.

DESIRABLE
-

QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
Education up to a GCSE level (to include grade C or above in Welsh, Mathematics and English) or equivalent qualification.
Customer care experience or training.

DESIRABLE
Level of education up to 'A' Level or equivalent.
Another appropriate qualification.

RELEVANT EXPERIENCE
ESSENTIAL
The experience and confidence of leading and developing a team of staff effectively, including dealing with complex staffing matters.
Experience of using computer systems and supporting other staff members to use them.
Experience of dealing with enquiries face-to-face, over the phone or via e-mail.

DESIRABLE
Experience of collecting, collating and managing information.
Experience of dealing with complaints, conflicts and complex and sensitive enquiries.
Experience of dealing with Freedom of Information requests.
Experience of providing a service that is customer-focused.

SKILLS AND SPECIALIST KNOWLEDGE
ESSENTIAL
Awareness of the opportunities that technology can offer to improve service provision.
Good computer skills.
Able to suggest and support service improvements.
Able to learn new and innovative working methods.
Able to provide clear and concise advice and information.
Able to respond to situations and enquiries quickly and demonstrate flexibility.
Willing to take responsibility for the quality of the service on offer.
Able and willing to work to agreed standards.

DESIRABLE
Able to use any other relevant technology.
Possess high quality administrative and organisational skills.
Able to extract information from computer systems.
Able to prioritise personal tasks and team tasks.
Able to respond to feedback from staff and customers in a constructive manner.
Able to deal with complaints effectively and improve the service's standards and targets.
Have an understanding of equal opportunities principles.
Awareness of customers' different needs e.g. disability or language difficulties.
Able to promote and evaluate staff's training and development needs.
Able to focus on customer needs and determine suitable solutions to ensure customer satisfaction.
Able to work under pressure, cope with difficult situations and implement and provide a professional service at all times.
Knowledge of how Local Authorities or any other large organisations operate.

LANGUAGE REQUIREMENTS

ESSENTIAL

Listening and Speaking – Higher Level
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.
Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.

Reading and Comprehension – Higher Level
Able to understand standard written Welsh and English; both formal and informal.
Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.

Writing – Higher Level
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

Job Description

Purpose of the Post.
• Ensure that the people of Gwynedd are at the heart of everything we do.
• Lead a team of taxation revenue assistants to ensure that the people of Gwynedd receive a timely response to their service requests.
• Lead on emerging projects related to the team's working methods.

Responsibility for functions . e.g. staff, budgets, equipment
• Line manager responsibility for a team of 8+ taxation revenue assistants.

Main Duties
• Ensure that the unit is run effectively and provides a timely response to requests for a service.
• Deal with freedom of information requests relating to the council tax / non-domestic rates service, ensuring a response within the legal deadlines.
• Deal with complaints received through the official complaints procedure on behalf of the taxation manager.
• Support members of the team to deal with any complex / contentious complaints / queries received from day to day.
• Work with other council departments e.g., anti-poverty, adult teams to ensure that Gwynedd residents are aware of their rights in terms of discounts and how to go about claiming them.
• Ensure there is a system of recording, monitoring and analysing performance in place for the service.
• Ensure a sufficient resource to deal with the service requests received, whether by phone, e-mail or any alternative means.
• Lead/support the team to identify opportunities to improve the service; to identify what is preventing them from improving; and develop their confidence to be experimenting with new ways of working.
• Lead on emerging projects in terms of procedures used by the team.
• Lead and ensure the team operates flexibly to fulfil the needs of our customers.
• Ensure awareness of any changes in legislation that may affect the team's work and communicate these to the remaining team members, working with them to adapt any necessary procedures.
• Undertake taxation revenue assistant duties at peak times or during staff shortages.
• Responsibility for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
• Operate within the Council’s policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.

Special Circumstances . e.g. the need to work unsociable hours, special working arrangements etc.
• The post-holder will be expected to complete a successful DBS.
• Because of the need for specific systematic information at different key periods during the financial year, the post holder will be expected to occasionally work unsociable hours.

Details

Swyddi ar lein

Taxation Team Leader

Details

Job Advertisement

Person Specification

Job Description