Account help

Yes. When you create an account, log in or send a form requesting a service you will notice that a padlock appears and the address in the address bar will change to www.diogel.gwynedd.llyw.cymru This means that any information you are sending to us is secured by a 128 bit encryption. We use Secure Socket Layer (SSL) technology, a standard supported by most major internet browsers. Your details are stored on a server behind a secure firewall. Only authorised personnel may access this information.

A business account works in the same way as a personal account, i.e. you can submit a request and track what’s happening to it (for some services) using a personal or a business account. Some Services will be available to business accounts only, e.e. request a skip license, and others available to personal accounts only, e.g. request recycling equipment.

No. You can create a business account without having a personal account.

No. You have 2 options if you need a personal account and a business account with Gwynedd Council: Option 1 – independent accounts Create a personal account with one e-mail and a business account with another e-mail. If choosing this option, you will need to login to the relevant account to submit and track requests for service. Option 2 – linked accounts Create a personal account with one e-mail. Then, create a business account using the same e-mail, choosig the option to “Link this business account with my existing account”. If choosing this option, you will be able to see both accounts using the one login.

Yes. To add another business go to the business login screen and click on "Create Business Account". Enter the name and address of the new business and select "Link this business account with my existing account". Enter the login details of your existing account. You will receive an e-mail confirming that the accounts have been linked.

When you are logged in, click on "View other account" (green button) and choose which account you want to view.

Not at present. The only way to login to a business account is to use the e-mail address and password provided when creating the account.

If you live in Gwynedd, your post code should enable you to find your address. If this does not work, click on the Add address button so that you can type your address in yourself. If you do not live in Gwynedd, we will not recognise your post code so you will need to type in your address in the boxes which appear on screen.

If you don't receive an e-mail confirming that your account has been created e-mail fynghyfrif@gwynedd.llyw.cymru.

To enable your account for the first time you must follow the link in the confirmation e-mail that is sent to you and then log in to your account.

On the log in page, click on the Forgotten your password? link and answer the questions. An e-mail will be sent to you with your new password. You can change it to another password of your choice after you have logged in.

After logging in, you can change your password by going to My Account > Account Details then choose Change password.

If you remember your old e-mail address you can log in and change your e-mail address by going to My Account > Account Details and choose Change e-mail address. If you do not remember your old e-mail address you will have to e-mail fynghyfrif@gwynedd.llyw.cymru.

After logging in, go to My Account > Account Details > Personal details and preferences.

After logging in, go to My Account > Account Details > Addresses If you are likely to contact us about more than one address, e.e. you own two houses, you can add more than one address. When you fill in a form to request a service we will ask you which address you are contacting us about.

After logging in, go to My Account > Account Details > Security question It's important that you can remember the answer to your security question. If you need to call us about your account we will ask you the security question to make sure we are discussing the account with the right person.

After logging in, go to My Account > Account Details > Personal details and preferences and choose the relevant options. We also offer a texting service. Follow the instructions to receive text messages as well as e-mails.

After logging in, go to My Account > Account Details > Personal details and preferences then unselect the job vacancies box.

Click on the Logout link in the top right hand corner. If you are sharing a computer with someone else or are using a computer in a public place such as a library, it’s important that you log out after you’ve finished to stop other people from using your account.

To search for all the online services available at the moment go to My Account > Make a request and click on the relevant department to reveal the forms. We are working towards including as many services as possible online and we will be adding new services frequently. If you would like to know about new online services remember to choose the option to receive e-mails and texts notifying you of new services by going to My Account > Account Details > Personal details and preferences.

Only some forms (displaying a ‘Save’ button) offer this option. To see forms you have partly filled in but not yet submitted and service requests you have submitted go to My Account > My requests If you have any problems with your service requests call Galw Gwynedd contact centre on 01766 771000 or e-mail fynghyfrif@gwynedd.llyw.cymru.