Personal attributes
Essential
Ability to work together in a team, as well as on own initiative,
Ability to handle confidential inquiries sensitively and accurately and sensitively.
Ability to work unsupervised and complete work on time within tight targets and solve problems when encountered.
Good interpersonal skills.
Desirable
Be a confident person with the ability to contribute ideas when developing new procedures when needed, i.e. as regulations and legislation change
 
Qualifications and relevant training
Essential
Education up to GCSE level with 'C' or higher in Welsh, English and Mathematics.
Desirable
'A' level in mathematics, English and Welsh or a degree in a similar field to mathematics
 
Relevant experience
Essential
Dealing with people and responding to personal queries.
Desirable
Working knowledge of local government pensions administration as well as experience of administering through the 'Altair' computer system.
 
Skills and specialist knowledge
Essential
IT skills - specifically Microsoft packages such as 'Outlook', 'Word' and 'Excel' and preferably the Council's Altair system.
Desirable
Familiar with Local Government Pension Scheme regulations and administration as well as operating and calculating equations and fractions
 
Language requirements
Listening and Speaking - Intermediate
Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.
Reading and Understanding - Intermediate
Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).
Writing - Foundation
Able to complete simple forms and compose a letter or short e-mail through the medium of Welsh and English by using a number of familiar phrases in order to convey a simple message.