Purpose of the post
•Supervise and monitor the implementation of every aspect of the recovery process to ensure effective and efficient recovery in accordance with the unit's aim/objective.
•Ensure that the people of Gwynedd are at the centre of everything we do.
Main duties
•To support the day-to-day work of the recovery service for all debts owed to the Council including council tax, non-domestic rates, business improvement districts, general debts and any other debts.
•General recovery duties in accordance with the requirement, but a specific responsibility for:⁠
oAttending the magistrates' court with the manager/recovery officer to discuss options with the taxpayers/debtors so that a way forward can be found without having to conduct a hearing.
oChecking the content of arrears to be written off and present to the Head of Finance for consideration.
oPreparing a summons list and arrange for staff to check these before sending summons out.
oPreparing a list of the summons for court use.
oDealing with enquiries and objections by the public to the Council's request before the Court date.
oActing on debt orders, i.e. sending letters to taxpayers and their employers as relevant.
oReferring cases to the bailiff.
oEnsuring that wage/benefit deductions are processed correctly.
oKeeping cases sent to bailiff companies in order and reconciling them with the system.
oWorking closely with CAB providing information to help them support taxpayers and act on CAB recommendations as regards to putting temporary arrangements in place for taxpayers having difficulty paying.
oCollaborating with the empty housing team in the Housing and Property Department for charging orders/bankruptcy requests from the legal unit or an external solicitors' company.
oReconciling payments received, ensuring they reach the correct accounts.
•Play a full part as the service establishes what is important to the people of Gwynedd.
•Play a full part in developing the team's operational principles as well as personal responsibility for adhering to them.
•Operate flexibly within the Team's operational principles to deliver what matters to the residents of Gwynedd.
•Continuously seek opportunities to improve the service and identify issues that prevent the team from delivering effectively and efficiently and take action to resolve these.
•Ensure that the information required to prove how well we achieve what matters is retained and that the information is used to improve the service.
•Contribute to and take appropriate decisions to deliver what matters to the people of Gwynedd.
•Assist other teams to achieve what matters to the people of Gwynedd.
•Work in a proactive manner; be open to a different way of thinking; energetic and committed with personal integrity to deliver the above functions.
•Be responsible for personal development to be able to fulfil the post.
•Responsible for self-development.
•Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
•Operate within the Council’s policies in relation to equal opportunities and equality.
•Responsibility for managing information in accordance with the Council’s information management standards and guidelines. Ensure that personal information is handled in accordance with Data Protection legislation.
•Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to take positive action towards reducing the Council’s Carbon Footprint.
•Undertake any other reasonable duty which corresponds to the salary and responsibility level of the post.
•Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused.
Special circumstances
•The post-holder will be expected to complete a successful DBS check.
•Due to the need for specific systematic information at different key periods during the financial year, the post holder will be expected to occasionally work unsociable hours.