Personal attributes
Essential
Possess good communication skills with the ability to deal with people in a sensitive and courteous manner.
Flexible, reliable and able to work effectively as part of a team.
Possess the ability to prioritize and complete tasks while meeting specific time limits.
Commitment to the values, principles, principles and objectives of the Social Services.
An understanding of anti-oppressive practice.
Desirable
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Qualifications and relevant training
Essential
A good standard of education to GCSE level or above to include English and Welsh.
A suitable level 4 qualification in assessment or a higher/equivalent qualification in care. The current acceptable qualification in accordance with the Social Care Qualifications Framework for Wales is the Open University HE Certificate in Social Care Practice (K101/102 & KZW113). You must therefore be willing and able to achieve the qualification as a condition of accepting the post unless you already hold it (or a higher qualification).
Desirable
Training in the field of care.
ECDL or similar word processing qualification
Relevant experience
Essential
Extensive experience of working within the care sector and understanding of statutory social services.
Experience of dealing effectively and positively with the public and agencies outside the Council.
Desirable
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Skills and specialist knowledge
Essential
Ability to listen, discuss and meaningfully identify information/problems with individuals who may be in crisis situations.
Ability to analyse information and respond in an appropriate manner following the protocols and approach of the service.
Computer skills – able to use Microsoft Word and Outlook systems.
Possess skills of working carefully and accurately without direct supervision.
Ability to complete initial social care assessments and record information in Welsh and English.
Ability to operate ensuring data security and confidentiality.
Basic information about mental health problems
Information about support available within the community to help people remain as independent as possible e.g. support for carers
Desirable
Information about legislation relating to social care.
Language requirements
Listening and Speaking - Higher
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher
Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Higher
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).