Purpose of the post
Primary Job Role
1.The Traffic Officer Lead will be responsible for Quality and assurance standards of the North and Mid Trunk Road Agent Traffic Officers.
2.To provide an advanced level of responsibility, Knowledge, guidance and support to Traffic Officers, Control room operators as well as Operations Team Managers and Operations Manager.
3.To act in a proactive and reactive capacity as necessary to mitigate impacts related to incidents and events on the network and have an awareness of issues that may affect safe operation.
4.To attend incidents and assume (Bronze) Operational commander and co – ordination with emergency services which comply with JESIP principals.
5.Provide a higher level of health and safety responsibility through delivery of toolbox talks and taking audit of Traffic Officer functions i.e. pocket notebook checks, PPE and debriefs.
Responsibility for functions
•Vehicle, airwave radio, body worn video camera, phone and tablet.
Main duties
Standards of Performance
1.To represent at all times NMWTRA and Welsh Government (WG) in a professional and positive manner.
2.To ensure delivery of a consistent high-quality approach to performance management, acting as a focal point for staff.
3.To actively build and sustain positive relationships internal and external stakeholders.
4.To actively seek to improve own knowledge of policies & procedures, maintaining a detailed understanding of the WG Trunk Road network and WG traffic Officer service.
5.To achieve a satisfactory level of agreed objectives.
6.Ensure Health and safety at work policies are strictly adhered too.
7. Always Undertake personal Health and Safety responsibility
Supervision and Functions
1.Undertake all duties and responsibilities carried out as a Traffic Officer where required.
2.Ensure that Traffic Officers understand and meet agreed service standards through monitoring of on road activities in terms of assurance and compliance and observations.
3.To undertake audits at incidents on the network to ensure compliance with Traffic Officer procedures.
4.To undertake training and coaching of Traffic Officers in line with current best practice.
5.Conduct compliance checks such as PPE, Pocket notebooks and POWDER checks.
6.Promote and build good working relationships within the on-road team and key operational stakeholders to support effective multi-agency working.
7.Deputise for the Operations Team Managers in the capacity of their Traffic Officer functions.
8.To provide written, electronic and verbal communication in the form of reports, briefing notes, toolbox talks and records as required.
9.To carry out/assist with operational debriefs where required.
10.To support the day-to-day management of vehicles and equipment in order to maintain continuity of service where required.
11.Take responsibility for own actions and those of the team.
12.Act always in a professional manner ensuring a consistent high-quality approach in dealing with the public, Police and other agencies.
13.Any other duties commensurate with the grading of the post
Training, Quality and Process
1.To identify and be responsible for the management and delivery of individual and collective staff training needs and development objectives to ensure staff are fully conversant and competent in their roles and responsibilities.
2.Undertake any necessary training in relation to continual professional development.
3.To collate and assimilate data and records information for identifying trends and reporting to NMWTRA and Stakeholders,
4.service performance, debriefing and written reports, as required, in accordance with legislative and organisational requirements.
5.To audit, review, recommend and implement appropriate improvements and modifications to technical process and operational procedures, protocols and standards, to include the all-Wales WG Traffic Officer Procedures and Guidance Manual.
6.To complete a required programme of identified and accredited training within a defined probationary period.
Health & Safety and Environment
1.To contribute to the development of safe methods of work.
2.To ensure continued compliance with all relevant procedures, process, policies, quality management systems, rules, regulations and legislation as applicable to the role, keeping accurate records for audit purposes.
3.It is the responsibility of every NMWTRA employee to comply and conduct themselves in-line with the Health and Safety, environmental and quality policies as defined within the Integrated Business Management System.
4.The post holder is expected to be aware of the requirements of the Health and Safety legislation and to cooperate with the Directorate’s Health and Safety Manager to ensure compliance with the relevant requirements.
5.To manage and maintain a positive health and safety culture.
Special circumstances
Working hours:
•Requirement to work shift patterns equating to 42hrs per week annualised (Pro Rata), 12hrs shifts, 4-on-4-off, 365 days a year (07:00hrs to 19:00hrs) to meet operational demands;
•Requirement for occasional flexibility in shift patterns to meet operational demands;
•Requirement to work occasional overtime and occasionally at night time;
•Requirement to work Bank Holidays and Weekends as shift patterns dictate;
•Requirement to work from other operational base locations to meet operational demands.