Enterprise Hub Support Officer (Maternity Cover)

Location: M-Sparc, Gaerwen / Hybrid / Travel to various locations across both Gwynedd & Anglesey required

• Reports To: Enterprise Hub Manager
• Responsible for: None
• Salary Range: £25,704.22 - £29,988.90
• Purpose of the Role: Assist the Enterprise Hub Manager with administration, communication and monitoring responsibilities.

Responsibilities

Client Communication: Be the first point of contact for all business support enquiries via telephone and e-mail. Assess client support needs and make arrangements as appropriate for follow on support.

Project Support: Support the project in its day to day activities, assisting to ensure that the scheme is delivered on time, to a high quality.

Project Compliance: Work with the Manager and wider project team to administer the project, and ensure adherence to all the rules e.g. procurement, publicity, evidence collection.

Project Monitoring: Establish and maintain a filing system to collect and record all project data requirements. Assist the Manager with monitoring the scheme’s reporting duties, to include financial and performance indicators as required.

Project Reporting: Assist and collect all required information for monthly claims to project funders. Ensure accurate minute taking.

Grant Facilitation: Support with facilitating business start-up / development grants, including organising assessment panels, tracking finances and communicating results with clients.

Event Planning: Assist with organising and coordinating events, communication and publicity across both counties, including internal meetings, community engagement events, Hub member events as well as stakeholder engagement.

Equality & Diversity: Promote equality and diversity through the business support provided in order to provide an inclusive service to all clients.

Other Duties: Undertake any other duties commensurate with the salary grade and responsibilities of the role, as reasonably directed by the line manager.

Skills / Experience

Essential:

• Experience of dealing with the public, businesses and a variety of different stakeholders via a variety of different communication channels

• Experience of dealing with records and administration duties

• Experience of compliance within Government funded programmes

• Experience of events planning and recruiting attendees

• Good ICT skills in particular Microsoft Office Suite

• Ability to develop, nurture and retain good working relations with stakeholders, businesses, community representatives and with government at all levels.

Desirable:

• A reasonable knowledge of North West Wales

• Some knowledge of regional and national organisations involved in the delivery of business support services e.g. Business Wales

• Some working knowledge of various groups, establishments and networks involved in social economic activity in the region.

• Knowledge of event planning

• Knowledge of promotional work

Qualifications 

Essential:

• NVQ Level 3 or above. 

Desirable:

• Degree / NVQ4/ SFEDI qualification • Office / ICT skills qualification

Characteristics

These describe the characteristics we expect in an individual in this role.

• Team Player

• Organised

• Personable

• Dependable

• Be detailed and accurate

Other

• A full UK Driving License and access to own car  
• The ability to communicate in Welsh and English (Level 5 on the language skills guidelines)
• A willingness to travel
• A willingness to work outside normal working hours ( at either M-SParc or satellite sites)

Closing date: 1pm 28/07/2025

For more information : Contact Sara Roberts, Enterprise Hub Manager

To apply : Menter Môn - Swyddi