PERSONAL ATTRIBUTES
ESSENTIAL
Flexibility in working shift patterns and ability to be able to work reasonable overtime when required
Applicants must live within 45minutes of their operational base.
QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
Experience in an operational / customer focused role
Current valid driving licence
RELEVANT EXPERIENCE
ESSENTIAL
Work experience:
Experience of supervising others in an operational, public facing customer service environment
Communication:
Clearly communicates needs and instructions;
Speaks with authority and confidence;
Produces well-structured reports and written summaries;
Deals with issues directly; changes style of communication to meet the needs of the audience
Resilience:
Reliability in a situation, remaining calm and thinking clearly;
Responds to changing circumstances logically;
Remains focused and in control of a situation;
Managing conflict situations;
Dealing with hostility and provocation in a calm and restrained manner;
Managing pressure and tension in tricky situations
Planning & Organisation:
Decides priorities and organises workload;
Achieves demanding deadlines through careful planning;
Does not lose sight of goals;
Is punctual and reliable
Team Work:
Actively supports and assists the team to reach their objectives;
Co-operates with and supports others;
Contributes to team objectives
Self-Motivation:
Displays initiative, taking on tasks without having to be asked;
Self-motivated, showing enthusiasm and dedication to their role;
Improves own professional knowledge and keeps it up-to-date
Diversity:
Is polite, tolerant and patient with people inside and outside the organisation, treating them with respect and dignity;
Uses language in an appropriate way and is sensitive to the way it may affect people;
Understands what offends others and adapts own actions accordingly;
Respects and maintains confidentiality, wherever appropriate
Health & Safety:
Recognises the benefits of a safe working environment;
Makes health and safety a main concern;
Ensures safety of self;
Ensures the protection of co-workers
Information Technology:
Must show experience of working with a range of IT applications
LANGUAGE REQUIREMENTS
Listening and Speaking
Able to deal with all aspects of the job verbally in a confident manner in both English and Welsh.
Reading and Understanding
Able to use and interpret correctly any information in both English and Welsh from a wide variety of sources in order to deal with all aspects of the post.
Writing
Able to present written information in both English and Welsh with complete confidence using the most appropriate language and style to meet the needs of the reader.
The attributes expected of the postholder should be noted. These should be used as assessment criteria for all candidates.