Swyddi ar lein
ICT Officer (IT and Digital Transformation Analyst) - Ref: 22-24856
£35,411 - £37,261 a year | Permanent
- Job title:
- ICT Officer (IT and Digital Transformation Analyst)
- North and Mid Wales Trunk Road Agent
- Tunnels and Technology Unit
- Closing date:
- 27/04/2023 10:00
- Job type/Hours:
- Permanent | 37 Hour
- £35,411 - £37,261 a year
- Pay Scale:
- See Job Advertisement
ICT Officer (IT and Digital Transformation Analyst)
SALARY: PS1 (SCP 29-31) (£35,411 – £37,261)
LOCATION: - 1 of the following locations;
Conwy Traffic Management Centre, Parc Menai, Llandrindod Wells, Halkyn
NMWTRA has an exciting opportunity for an enthusiastic candidate to join our dynamic ICT team.
This permanent position is well suited to an individual that is looking to progress their career in digital transformation.
The post involves analytical, problem solving, judgmental and creative skills. Solution delivery is a key element to this role, and we are looking for someone who can accurately scrutinise information using data analysis tools such as PowerBI to assist the organisation in decision-making.
Role and responsibilities will also include using your technical and business skills to choose the most appropriate solution to achieve optimal business outcomes. Your ability to correctly understand the business needs to provide the appropriate technology architecture in order to provide the best solution will be required.
Evidence and understanding of change management concepts and methodologies plus attention to detail, good communication skills and technical aptitude to quickly understand the business to deliver transformation using relevant technologies is also key to this role.
Applicants should have experience of working within a supportive environment, be able to logically approach problems and use evidence to reach solutions or recommendations, be comfortable using a range of software, and quickly learn how to use new systems and interfaces.
Experience and an understanding of Microsoft technologies, AI, AR, Machine learning, IoT and Sensors would be advantageous but not essential.
Other advantages of working with us is a public sector pension, flexible working hours, hybrid working, paid leave and other staff discounts.
If you have any specific queries relating to the above posts, please contact Christopher Pratt on 01286 685 187
Closing Date: 10:00a.m Thursday 27rd of April 2023
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your E-MAIL regularly.
Able to work as part of a team or alone with minimal direction and to know when to ask for help.
Excellent organisational skills in order to manage multiple tasks simultaneously.
Have a high degree of self-motivation and fully committed to achieve targets.
The ability to deal with potentially contentious situations in a professional manner.
Problem solving skills and statistical methodology
Able to undertake work of a complex and diverse nature.
Ability to work under pressure and meet deadlines.
Excellent interpersonal skills.
Excellent verbal skills in order to provide support and training on technical matters effectively with staff and other end users.
Ability to explain problems and solutions clearly to non-technical staff.
Have a passion to learn and have a creative and innovative mind.
Willingness to develop own ICT knowledge to meet the business needs.
Willingness to travel to other offices or sites in relation to the requirements of the business.
Have a warm, friendly and professional approach when dealing with staff and stakeholders.
Ability to correctly understand the business needs to provide the appropriate technology architecture in order to provide the best solution.
Attention to detail, good communication skills and technical aptitude.
Able to logically approach problems and use evidence to reach solutions or recommendations
Comfortable using a range of software, and quickly learn how to use new systems and interfaces.
Qualifications and relevant training
HNC in a relevant subject
Evidence of continual professional learning and development.
Microsoft Certified Solutions Developer (MCSD) in SharePoint Applications
Microsoft Power Platform development.
Management qualification or training i.e. ILM3.
Experience and an understanding of Microsoft technologies, AI, AR, Machine learning, IoT and Sensors.
At least 5 years’ experience in IT system design and/or maintenance.
Design and maintenance of on premise and cloud-based systems.
Development and use of SQL, Business Intelligence systems and applications.
Management of IT and data collection projects.
Indirect management of staff and contractors to ensure appropriate data is collected and collated.
Experience in designing, installing, maintaining, and supporting business systems and applications e.g., SharePoint (OOTB), SQL infrastructure and UI/UX design processes.
Development and administration of Microsoft SharePoint systems.
Management of user access and security groups.
At least 3 years’ experience in a professional ICT environment.
Experience of working within a supportive environment in providing ICT support to customers.
Development and Management of ICT system projects.
Experience and understanding of change management concepts and methodologies.
Experience of highway design, maintenance and associated operations.
Web design best practices.
Asset management experience.
Quality management systems experience.
Coding and programming.
Experience of interacting with Government officers, staff, consultants and other interested parties.
Experience of the following technologies:
•WDM Asset Management
•Microsoft SharePoint Administration
•IP Network Topology
•Second Factor Authentication
•Microsoft Azure administration
•Building Access Control and Security technologies
Experience of liaising with clients, staff and consultants in a professional manner.
Skills and specialist knowledge
Good analytical, problem solving, judgmental and creative skills.
Ability to train staff in the use of equipment, software and systems.
Effective presentation skills.
Understanding of how to build and manage large document libraries
A good understanding of technical ICT issues to enable discussions with internal and external technical specialists.
Experience in design and configuring ICT related hardware, software and systems including implementation
Good problem-solving skills to aid system design and deployment.
Understanding of the importance of business process automation.
Excellent technical and business skills to diagnose and choose the most appropriate solution to achieve optimal business outcomes and solve problems.
Full clean driving licence.
Health & Safety awareness including manual handling and electrical safety and the importance of assessing DSE.
A thorough understanding of data security
Development of internet-based systems and applications.
Use of K2, Alloy and operating systems.
Sound knowledge of WG requirements and management systems, including RMMS, TRMM and WHIS.
Preparation of flow charts and procedures.
Knowledge or experience of local authority systems, policies and procedures.
Knowledge or experience of the stages and principles of ITIL.
Knowledge or use of K2; Egress; Ezytreev; Mayrise; Lighting Reality; KeySoft Suite; Tensor; Power BI.
Knowledge of highway legislation in general.
Ability to formulate and write concise reports and presentations.
Purpose of the post
•Ensure that the people of Gwynedd are at the heart of everything we do.
•The post is to continually improve efficiency within the all services through analysis, design, implementation and support of technology-based solutions including cloud and on premise based, in order to ensure the delivery of a reliable trunk road network in North and Mid Wales on behalf of the Welsh Government.
Responsibility for functions
Key responsibilities include:
•Responsible for designing, developing, testing, implementing, maintaining and documenting data management systems for the Agency, including financial management and operational IT systems, and where applicable the procurement of associated services and equipment.
•Production of associated reports by accurately scrutinise information using data analysis tools such as Power BI and presenting to Agency senior management to assist in the decision-making process.
•Create solutions using best practice and maintain knowledge of current best practices.
•Design and implementation of IT systems, equipment and data held, ensuring solutions are developed in a futureproof manner.
•Security of commercially sensitive data and physical IT equipment.
•Managing teams of staff during software implementation.
•Management of external contractors, consultants and suppliers.
•Leading design teams in the development of IT solutions.
•Delivery of IT projects within agreed timescales and budgets.
•Responsibility for specialist IT equipment and licencing of software.
•Development and maintenance of any existing and future Management System.
•Responsibility for project management of systems. Including the production and review of technical specifications.
•Responsible for the production and implementation of policies and procedures around new systems and their operation.
•Production and implementation of policies and procedures for implemented solutions.
•Training of NMWTRA staff and other end users in the use of IT and data management systems including in a classroom environment.
Scope, Development and Design
The development and implementation of innovative and creative business/analysis systems within the Agency by utilising their expertise to support successful business development programmes, using a range of specialist disciplines including but not limited to:
•Business process management software,
•Relational database management systems,
•Microsoft Business intelligence software
•Integrated development environment software
To adopt and maintain an innovative and imaginative outlook relating to the development of solutions including management reports.
The development, implementation, maintenance and promote, computer-based systems (IT) for the Agency including technical support.
Developing administrative and management systems for the Agency, driven by existing and evolving business needs in accordance with the requirements of the Welsh Government Managing Agency Agreement (WGMAA).
Advising and liaising with partner organisations with regard to information management issues with the aim of making best and appropriate use of information throughout the Agency and across the whole range of operations and activities. This will support performance management systems and the decision-making process for senior Agency managers.
Work with external system owners, Data Management and ICT Support to provide data interconnectivity between systems.
To establish, prioritise and promote programmes for the development and implementation of information technology systems required by the Agency. As much of this work is the delivery of new software-based systems, the ability to work in circumstances where policy, procedures and working standards only provide minimal guidance is essential. It is also important to understand and manage the effects that failures of these systems could have on the organisation as a whole.
Undertake rigorous testing of the developed systems to minimise consequential operational risk associated with the services provided by NMWTRA on behalf of the public/WG, such as A55 Operations, A55 Tunnel Operations and Traffic Management control systems.
Ensuring the availability of the necessary information required to review performance indicators, fees and unit costs for both the Agency and the WG.
Using support, tact, persuasion and sensitivity, provide training for staff members and Partner Authorities for existing and newly designed or upgraded systems as required.
Contribute to the applications strategy by applying knowledge of technology/products and providing advice on certain specific areas for the application in order to meet the business needs.
Carry out required activities to allow the migration from any existing system to next agreed level, utilising migration tools as appropriate.
Undertake quality checks of the developed software in accordance with the agents ISO 9001 accreditation.
To lead teams through business process change during the implementation of software improvements which may cause matters that are likely to be contentious or complex. This will require tact, persuasion and sensitivity to achieve the business outcome.
The maintenance of computer-based systems (IT) for the Agency including the correct recording of network and inventory records.
The post holder will be responsible for the availability and security of the organisations SharePoint systems and environment.
To ensure that staff can organise documents and content by providing a suitable platform across which they can communicate and collaborate using the most appropriate systems.
To ascertain and hold the latest information regarding:
•standards, technical developments and computer applications
•professional and statutory duties
•Data management methodologies and technologies
•Data Protection Legislation
Ensure that Health and Safety matters are fully considered and managed in all aspects of the work of the Agency.
Foster a culture of innovation and continuous improvement. In this context, to monitor technological and other developments in the industry, including new methods, with the aim of adopting best practice wherever appropriate.
Deputise for the Manager in his absence.
Work with Agency staff in fulfilling their technical, financial and administrative duties.
Communicate effectively and politely with elected members, the public, members and officers of the Assembly and other external organisations and bodies.
Co-operate and liaise with staff from other Departments of the Council, and Partner Authorities in order to promote the effective management of the Agency.
Supervise and provide guidance on work carried out by contractors and consultants.
The above list of duties is only an outline. The post holder will be expected to undertake any other duties relevant to the nature and scale of the post, in accordance with reasonable requests from the Line Manager.
•Responsibility for self-development.
•Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
•Operate within the Council’s policies in relation to equal opportunities and equality.
•Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
•Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
•Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
•Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
•Though the majority of the role will be based in an office environment, there is a requirement that the post holder may need to undertake work on site, perform tasks which are outside normal working hours is required to assist the Agency with the implementation of new systems and updates.