Swyddi ar lein
Senior Claims Recovery and Regulatory Officer - Ref: 22-23347-H2
£28,226 - £30,095 a year | Permanent
- Job title:
- Senior Claims Recovery and Regulatory Officer
- North and Mid Wales Trunk Road Agent
- Business and Statutory Unit
- Closing date:
- 27/10/2022 10:00
- Job type/Hours:
- Permanent | 37 Hour
- £28,226 - £30,095 a year
- Pay Scale:
- Parc Menai, Bangor
Senior Claims Recovery and Regulatory Officer
SALARY: S3 £28,226 - £30,095
Hours - 37 hours
This post will be based from either Bangor/Halkyn/Conwy/Llandrindod/Aberaeron or Newtown office totally dependent on the location closest to your home.
This exciting job gives you the opportunity to work two days from the office and three days a week from home.
The Senior Claims Recovery and Regulatory Officer will be responsible for managing the Agency’s regulatory function with regard to Hazardous Trees
If you have any specific queries relating to the above post, please contact Ian Jones on 01352 782111.
Closing Date:10:00am THURSDAY, 27 October 2022.
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your E-MAIL regularly.
Able to work with limited supervision.
Able to deal sensitively but firmly with the general public and their representatives.
Able to work and contribute effectively as part of a multidisciplinary team.
Able to organise workload and perform to meet deadlines.
Can deal with a range of complex and contentious matters.
Self motivated, enthusiastic and committed.
Good interpersonal skills.
Display personal initiative and the ability to deal with people on every level in a courteous and professional manner
Able to prioritise and work under pressure and able to deal with tight working deadlines.
Qualifications and relevant training
HNC/NVQ level 4 or equivalent in an area appropriate to the requirements of the post e.g. finance, debt recovery, legal, administration.
Educated to degree level
Dealing with the general public in a variety of situations.
Communicating with official sources on a variety of levels.
Utilising appropriate IT systems.
Collating and assessing data.
Experience of Highway Industry / Environment.
Experience of financial reporting / monitoring.
Experience in the recovery of debt.
Experience of working in an Insurance or Customer Services environment
Experience in investigative work.
Familiar with working to Quality Management systems e.g. ISO9001.
Skills and specialist knowledge
Excellent Customer relations skills.
Excellent I.T. skills including a high level of spreadsheet expertise.
High level of financial accuracy and ability to scrutinise figures and data
Proven communication skills with the ability to deal sensitively with difficult issues.
The ability to produce clear and concise reports to the Senior Manager for making decisions
Experience of corresponding in a professional environment with the General Public and other Organisations / Companies.
Knowledge of relevant claims systems within Local Government.
Awareness of the routes managed by the North and Mid Wales Trunk Road Agent.
Knowledge of Local Authority Financial systems (ledger/creditor/debtor etc)
Listening and Speaking - Entry Level
Able to pronounce the names of places and people correctly.Able to follow instructions and understand simple conversation through the medium of Welsh and English on familiar matters and respond to simple requests for information
Reading and Understanding - Entry Level
Able to read and understand short and simple letters, e-mails, leaflets, and signs in Welsh and English on familiar everyday issues, in order to convey them to someone else.
Writing - Entry Level
Able to write a simple message requesting or giving information about familiar everyday issues in the workplace.
Purpose of the post
•To recover the costs arising from damage to WG property caused by third parties on the Trunk Road network.
•To provide assistance and support to the Third Party Claims and Development Control Manager in relation to Claims for and against WG and also administrating the Development Control Advice Procedure.
•Ensure that the people of Gwynedd are at the heart of everything we do.
Responsibility for functions
•General responsibility for the sensitive Personal Data, IT equipment, laptop and databases required to undertake the role.
•The above list of duties is for outline purposes only. The post holder is expected to undertake any other duties relevant to the nature and grade of the post in accordance with reasonable requests from the Line Manager.
•To enable and ensure recovery of claims for damage caused to WG property on the Trunk Road network.
•Liaise with Agency Partner Authorities (PAs), other bodies and Agency staff to identify those who cause damage to WG property.
•To proactively identify culprits through investigation where information provided by PA’s and others is limited or incomplete. Also to be aware and develop processes that may assist the Agency in the debt recovery process.
•To collate and confirm the appropriateness of all recoverable costs and to raise debtor invoices for recovery of costs from the responsible parties or their representatives.
•To liaise and correspond with responsible parties and/or their representatives to facilitate the debt recovery process
•To monitor the financial recovery of the debtor within the Gwynedd Council Financial Ledger (Cedar Efinancials).
•To advise on the development and implementation of policies and procedures for the management of recovering claims for damage to the Welsh Government’s property.
•Produce regular performance reports on the recovery of claims and their value as requested by Agency Management and Welsh Government (WG).
•Liaise directly with WG, Partner Authorities, General Public, Insurers and any other stakeholders on all claim related issues in accordance with the Welsh Government’s guidelines.
•Respond to queries by WG, General Public, Insurers; Loss Adjusters and Solicitors as necessary.
•Monitor and report on progress on all claims.
•Prepare regular performance management data and produce performance management reports for the Business and Quality Manager in relation to the recovery of third party claims.
•To attend meetings with Partner Authority representatives and in house staff to drive improvement in recovery rates.
•To ensure that targets set by the Performance and Procurement Manager are achieved and to take appropriate steps to rectify any slippage.
•As required to assist the Third Party Claims and Development Control Manager in dealing and processing Third Party Claims made against the Welsh Government. This will involve working closely with the Agency Officers, WG Claims Investigation Unit and other Partner Authorities.
•As required to assist the Third Party Claims and Development Control Manager in administrating the Agency’s Development Control Advice Procedure. This will involve working closely with Agency Officers, WG Officers, relevant Planning Authorities and External Consultants.
•Any other duties required in the management and implementation of the Welsh Government’s 3rd party claim process which is commensurate with the grading of the post.
•To communicate effectively and courteously with elected members, the public, members and officers of the Welsh Government and other external organisations and bodies.
•To co-operate and liaise with staff from other Departments of the Council, and Partner Authorities in order to promote the effective management of the Agency.
•Responsibility for self development.
•To be aware of Health and Safety legislation and cooperate with the Directorate’s Health and Safety and Quality Management Officer to ensure compliance with the relevant Health and Safety requirements.
•Responsibility for information management in accordance with the Council’s information management standards and guidelines. Ensure that personal information is handled in compliance with Data Protection legislation.
•This is an illustrative list only. The post holder is expected to have a role in the process of managing and monitoring performance in accordance with the requirement of the post and to carry out other duties relevant to the nature and grade of the post in accordance with the Head of Service/Manager or Strategic Director’s request.
•Responsibility for self-development.
•Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
•Operate within the Council’s policies in relation to equal opportunities and equality.
•Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
•Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
•Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
•Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
•Willingness to work hours which are outside normal working hours as required.
•Ability to take appropriate action in the case of discovery of fraud and to communicate with the Police and produce evidence as required.