PERSONAL ATTRIBUTES
ESSENTIAL
Good communication skills.
Ability to communicate with customers and colleagues effectively and politely.
Ability to make correct decisions under pressure.
To conduct oneself in a professional manner with the public and with colleagues.
DESIRABLE
Pleasant and even-tempered / level-headed disposition.
Good sense of humour.
Punctual
QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
-
DESIRABLE
Valid First Aid Certificate.
Computer skills
RELEVANT EXPERIENCE
ESSENTIAL
-
DESIRABLE
Experience in the day to day operating of a reception area, dealing with customer enquiries and telephone calls.
SKILLS AND SPECIALIST KNOWLEDGE
ESSENTIAL
-
DESIRABLE
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LANGUAGE REQUIREMENTS
Listening and Speaking – Foundation Level
Able to maintain a simple conversation through the medium of Welsh and English in the everyday context of the post, using specific vocabulary that arises regularly, in order to present information.
Able to present simple information through the medium of Welsh and English that hasn't been prepared beforehand and respond to questions.
Reading and Understanding – Foundation Level
Read and understand simple messages and information leaflets associated with the post through the medium of Welsh and English, and understand short and simple reports on familiar subjects.
Writing – Foundation Level
Able to complete simple forms and compose a letter or short e-mail through the medium of Welsh and English by using a number of familiar phrases in order to convey a simple message.
The attributes expected of the post holder should be noted. These should be used
as assessment criteria for all candidates.
