Details

Employment Mentor (In Work Support)

£28,793 - £30,698 a year | Temporary 30/09/2025

Reference:: 22-24626
Job title:: Employment Mentor (In Work Support)
Directorate:: Economy and Community Development
Service:: Economic Development Programmes
Closing date:: 13/02/2023 10:00
Job type/Hours:: Temporary | 30/09/2025 | 37 Hour
Salary:: £28,793 - £30,698 a year
Pay Scale:: S3
Location(s):: See Job Advertisement

Job Advertisement

Person Specification

PERSONAL ATTRIBUTES
ESSENTIAL
Demonstrable customer care skills
Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English and/or Welsh, both in writing and verbally
Demonstrable commitment to equality and diversity and a genuine desire to help people
Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners
A creative and innovative approach to engagement

DESIRABLE

Effective Leadership Skills

QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
Relevant Level 3 or above qualification

DESIRABLE

Degree or professional qualification in a relevant field
ECDL or equivalent IT qualification

RELEVANT EXPERIENCE
ESSENTIAL
Experience of providing support and mentoring either in an employment based or similar intensive support service.
Experience of working with customers who are experiencing poverty and barriers to employment.
Experience of assessment and development of action plans and their implementation for customers.

DESIRABLE

Experience of joint working with statutory and voluntary agencies.
Experience of working with hard to reach customers with multiple needs.

SKILLS AND SPECIALIST KNOWLEDGE
ESSENTIAL
An understanding of customer service in a service delivery setting
Understanding of performance management and monitoring processes
An understanding of support needs of long term unemployed and economically inactive people, families and single customers.
Knowledge of related services provided by the statutory and voluntary sector
Understanding of confidentiality and data protection issues.
Knowledge of equality, diversity and inclusion
Knowledge of required software programmes, such as Microsoft Office

DESIRABLE

Thorough and up to date knowledge of employment and benefit issues.
Understanding of welfare reform and the implications for customers.

LANGUAGE REQUIREMENTS

Listening and Speaking Higher Level
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.

Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.

Reading and Comprehension Higher Level
Able to understand standard written Welsh and English; both formal and informal.
Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.

Writing Higher Level
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

The attributes expected of the postholder should be noted. These should be used as assessment criteria for all candidates.

Job Description

Location

The location of the post is to be discussed, but the Mentor will be required to work regularly across the County.

Purpose of the Post.
• The Employment Mentor will work within the Gwaith Gwynedd Delivery Team. The post holder will have responsibility for providing support and mentoring for individuals who are in in-work poverty, by helping them increase their income.
• Ensure that the people of Gwynedd are at the heart of everything we do.

Responsibility for functions . e.g. staff, budgets, equipment
• Specific budgets allocated to the project
• Personal equipment (IT equipment, mobile phone etc)

Main Duties .
• To work in conjunction with the Communities for Work Plus delivery team within Gwaith Gwynedd
• To regularly monitor, collate and update performance management information, reports and other monitoring requirements to ensure all monitoring is accurate and compliant.
• To have responsibility for supporting a caseload of clients, using a holistic, enabling and collaborative approach.
• To provide a flexible service, developing comprehensive support plans with clients and undertake further assessment and regular reviews as appropriate, in collaboration with CfW+.
• To be involved with the Triage Process within Gwynedd and ensure that all relevant support is accessed and available to the client.
• To develop comprehensive individual action plans with clients and undertake further assessment and regular reviews as appropriate, in collaboration with the wider Delivery Team
• To ensure that all personal data is effectively protected and handled, within locally agreed Information Sharing Protocols.
• To support individuals to address broad barriers to work; access to training, education, development opportunities and employment.
• To ensure that all records and client files are keep up to date, including inputting into regular Triage meetings.
• To work as an integrated team with the Mentors, Triage Support worker and wider CfW+ team.
• To carry out other tasks and responsibilities of a similar nature as determined from time to time by the manager in relation to the smooth running of the service.
• Responsibility for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
• Operate within the Council’s policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any worry or suspicion that a child or vulnerable adult is being abused

Special Circumstances . e.g. the need to work unsociable hours, special working arrangements etc.
• The post holder is expected to work some evenings and weekends
• The post holder should be in possession of a full driving licence and have access to a private vehicle.

Only an outline of duties are indicated above, in order to give an idea of the level of responsibility entailed. This job description is not exhaustive in detail, and job duties may change from time to time without changing its fundamental nature and level of responsibility.

Details

Swyddi ar lein

Employment Mentor (In Work Support)

Details

Job Advertisement

Person Specification

Job Description