Location of the Post - Dolgellau
Personal attributes
Essential
First class communication skills, both written and oral
Energy, enthusiasm, dedication and perseverance
Able to use and interpret information correctly
Able to identify requirements from a customer’s perspective
Able to generate co-operation and the trust of colleagues
The ability to be a team player, support and encourage colleagues
Has good interpersonal skills
The ability to adapt to new situations, accepting change
Shows attention to detail and commitment to quality of service
Is assertive, polite, diplomatic, respectful and sympathetic
Is flexible
Has good attendance and punctuality record
The ability to learn from experience
Has multi-tasking, time-management, prioritization skills
Presents a positive image to the customer
Has problem solving abilities
Has a sense of humour
Is smart at all times
The ability to liaise with internal and external stakeholders
Desirable
-
Qualifications and relevant training
Essential
Strong educational background
Desirable
Educated to a higher level.
Relevant experience
Essential
-
Desirable
Experience of delivering customer care services
Experience of establishing and delivering new services
Experience of working in front-line services
Experience of providing clerical and administrative support
Experience of collecting, organising and managing information
Experience of dealing with customers enquiries
Experience of dealing with complaints, conflicts and difficult or sensitive enquiries
Skills and specialist knowledge
Essential
An awareness of the opportunities technology offers to improve the provision of services.
Computer literate
Numerate and literate
Able to initiate and support service improvements
Able to learn and apply new and innovative ways of working
Able to provide specialist information and advice in a clear and concise manner
Able to respond to situations and enquiries quickly and demonstrate flexibility
Willing to take responsibility for the quality of service provided
Able and willing to work to agreed standards
Able and willing to work alone and under pressure
Is a good listener
Able to use computer whilst talking to a customer
Able to use office systems; service-specific applications; intra/internet
Has excellent keyboard skills
Desirable
Able to use other relevant technologies
Has excellent administrative/organizational skills
Able to extract information from manual and computerized systems
Language requirements
Essential
Listening and Speaking - Higher Level
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher Level
Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Foundation Level
Able to complete simple forms and compose a letter or short e-mail through the medium of Welsh and English by using a number of familiar phrases in order to convey a simple message.